Cargo Handling & Air Cargo Management

Course Schedule

Duration: 3 months (12 weeks)
Commencement: March, June, September & December every year Cabin Crew Abi-Initio Training

Introduction
Cabin Crew/Air Hostess Programme provides an international qualification for the youth and grooms them for Airline Cabin Crew profession.

Our State of art classroom facilities gives students the practical experience within the classroom. Students will be given familiarization visits to Airport, Hangar, Catering, etc. Furthermore Slide and Ditching drills will be provided as a part of the curriculum.

After all, participants will be examined by Nigerian Civil Aviation Authority (NCAA) and successful candidate will be licensed to operate as a professional.

KEY LEARNING OUTCOMES AND SKILLS
This course gives you a sound foundation on all aspects of the cabin crew profession along with the opportunity to explore both the challenges and the rewards such as:
Managing passenger interactions in various circumstances and deliver exceptional service
Meet and exceed inflight safety and service needs of air travel customers.
Handle different types of safety emergency procedures through
simulation exercises (ditching, hijack practical, fire-fighting and so on)

COURSE CONTENT/KEY TOPICS
· Introduction to Customer Service
· Team Building & Management
· Technology & Customer Service
· Practical Telephone Etiquettes
· Communication Skills/Customer contact technicalities
· Managing difficult customers and their complaint
· Exceeding Customers expectations
· Selling in a competitive environment
· Customer Recovery Skills
· Managing Work Stress

DURATION: 3 DAYS
COMMENCEMENT: February, April, August &cNovember every year
TIME: 09:00 am – 04:00 pm Daily Weekday & Weekend Classes available